This policy (the “Dispute Resolution Procedure”) should be read in conjunction with the Membership Terms, and the Standard Terms of Supply and all defined terms shall have the same meaning as in those terms.

Should a dispute arise between a Client and Designer party to a Supply Agreement (the “Dispute”) the following procedure shall apply:

  1. Either party may refer a dispute to us. We shall not be obliged to consider every dispute, and it shall primarily be the responsibility of the parties to resolve any dispute concerning a Supply Agreement.

  2. We may from time to time charge a fee to review a dispute where necessary, in which case we will provide details of that fee to each party prior to reviewing a dispute and our review of such dispute may be subject to payment in advance.

  3. The Designer and Customer shall cooperate in good faith with our personnel appointed to review the dispute. We will exercise reasonable care and skill in making a recommendation in respect of the dispute, which may include issuing a refund.

  4. Where we recommend a refund (or partial refund) is issued, and the Designer agrees, we shall refund all or part of the Transaction Fee paid in respect of the Supply Agreement which is the subject of the dispute, to the Customer, in the same proportion as a refund made by the Designer.

  5. Where we recommend that further action is required from or by the Customer, we may at our discretion offer to mitigate any further expense to the Customer by reimbursing part or all of the Transaction Fee, to the Designer, set-off against sums recommended as due to the Designer from the Customer.

  6. Where, in our sole discretion, we determine that a party to a Supply Agreement has not complied with the Standard Terms of Supply, or the Membership Terms, and that same party does not comply with our recommendation under this Dispute Resolution Procedure, we may suspend or terminate the account of that party.

  7. Any such termination or suspension shall be without prejudice to any rights and obligations arising between the parties under the Supply Agreement.


You agree and undertake that you will not conduct, post, communicate, transmit or make available to or through our website or services any statement, material, communication or other content or activity which:

  • is abusive, seditious, pornographic, aggressive, homophobic, defamatory, libellous, untrue, hateful, discriminatory, obscene, explicit, inflammatory or racist;

  • harasses, bullies or intimidates any person;

  • encourages any violation of our membership terms or terms of use or impersonates any person or misrepresents your identity or affiliation with any person, or gives the impression that your communications emanate from us;

  • involves the sending or unsolicited or unauthorised advertising or promotional material or SPAM;

  • is unlawful, malicious, misleading, discriminatory or which gives rise to civil or criminal liability or which might call us or our website, service or members into disrepute;

  • infringes upon the intellectual property, contractual, confidentiality, consumer, data protection or other rights of us or any member or third party or facilitates or encourages such infringement;

  • is technically harmful such as the introduction of computer viruses, worms, logic bombs or other malicious software or harmful data, or otherwise attempts to or actually does modify or interfere with our website or service or overburden or disrupt or adversely affect any computer or server used by the website or service;

  • promotes any illegal or unlawful activity;

  • contains any restricted material, including but not limited to passwords, medical information or confidential information of any person;

  • constitutes, in our reasonable opinion, misuse of the Site, or an attempt to gain unauthorised access to the Site or service or parts thereof, or to the accounts of other users or networks or devices, or is likely to embarrass, alarm, annoy or harm another person;

  • infringes our intellectual property rights; or

  • solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing or otherwise does not comply with the spirit as well as the letter of the preceding standards. If you discover any material which you believe contravenes these terms and conditions please inform us at with details